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FAQs


GENERAL QUERIES

What is Activems.com? Click Here
Activems.com, one of the largest technology and digital lifestyle superstores on the online space.
What do I get on Activems.com? Click Here
How does the portal ensure lowest prices? Click Here
What does the Shopping Cart section do? Click Here
How do you ensure privacy and security of my payment details? Click Here


PRODUCTS

What is the best way to find the product I am looking for? Click Here
Use the Activems.com Search Functionality, to locate the product of your choice by specifying any of the following:

Keyword
 Brand
 Price Range
 Model Name

This functionality will list all the products matching your specified search criteria.

Alternatively, you can search for the desired product by using the option ‘Browse Categories’ functionality. This will list all the products in that particular category. Once you are on the listing page you can further refine your search:

 by Specification
 by Brand
 by Budget
 by Alphabetically

At all times, Activems.com has some special schemes or promotions running for your convenience.

 Promos & Smart Offers
 Special Deals
 Bundled Deals
 New Arrivals
What is your pricing policy? Click Here
What about product warranties and how do I avail them? Click Here


NEW CUSTOMER

Is registration necessary? Why is it required? Click Here
Yes, registration is mandatory. The information provided by you during the registration process helps us to communicate with you regarding your transactions.
How do I register at Activems.com? Click Here


ACCOUNT-RELATED QUERIES

What if I forget my password? Click Here
If you don’t remember your Password, simply use the Forgot Password Link on the Login Page. All you need to do is specify your email address and submit. Activems.com Customer Support will send the Password to your email address.

Some Password related Tips to help you protect your privacy when Online

 Use a combination of at least 6 to 8 letters and numbers. E.g.: riya1122
 Use multiple words without spaces. E.g.: itnitegreen
 Avoid using common words that can be found in a dictionary. E.g. mango
 Avoid using personal information as your password that others may easily guess E.g.: Your name, phone number, or birth date
 Don't use your email address as your password
 Choose words that you can associate with something and thus will be able to remember easily. E.g.: Rover - The name of your pet
 Don't share your password with others.
 Avoid using the same password for other online accounts.
How Can I update my Personal details? Click Here
How Can I Change my Password? Click Here
What do I do if I have forgotten the User Id? Click Here


PLACING AN ORDER

How do I place an order? Click Here
You can place your order online on our website, or you may also contact us at (020)-8963-1478.
How can I follow up on the order? Click Here
How do I obtain a copy of my invoice? Click Here
What are the payment methods available? Click Here
Can I change the details for the order placed? Click Here


DELIVERY

Can I send the products I buy to a different address? Click Here
Yes, you can send the products bought at Activems.com to a different shipping address from your billing address; this address can be provided by you at the time of registration with Activems.com, and can also be updated anytime till the actual payment is realized.
During what timings of the day can I expect delivery? Click Here
What happens if I am not at my delivery address at the time of delivery? Click Here
Do I have to sign for the parcel personally, or can someone else sign for it? Click Here
Will I be informed of the exact time of delivery? Click Here
What if the delivery gets late or arrives before time? Click Here
What if I receive the product in damaged / defective condition? Click Here